Privacy Policy

This Privacy Policy applies to information processed through the TruSafe website, private storefront, buyer accounts, wholesale-application process, orders, support forms and related communications. It does not govern a third-party website or service that operates under its own privacy policy.

We may collect the following categories of information, depending on how you interact with TruSafe:

• Account information, such as name, email address, phone number, mailing address, sign-in credentials and account status.
• Order information, such as name, email address, phone number, mailing and billing addresses, products ordered, quantities, transaction status and order communications.
• Professional or wholesale application information, such as organization details, role, purchasing information and application status.
• Support and communication information, including the content of messages, requested documentation and attachments you choose to submit.
• Device and usage information, such as IP address, browser type, device type, pages viewed, referral information and site interactions, where collected by the site’s approved technical or analytics tools.
• Cookie and similar-technology information, as described below.

Do not submit medical records, health information, diagnosis information, dosing questions, government identification numbers or payment-card details through general contact or support forms.

We collect information directly from you when you create an account, submit an application, place an order, request support or contact TruSafe. We may collect certain technical information automatically through cookies, logs and similar technologies. We may also receive transaction, delivery, security or account information from service providers that help operate the Services.

We may use information to:

• Create, authenticate, secure and administer buyer accounts.
• Evaluate and manage professional or wholesale access.
• Process, validate, fulfill and communicate about orders.
• Calculate and authorize the pricing or discount experience applicable to an account.
• Respond to support, documentation and business inquiries.
• Operate, maintain, secure, troubleshoot and improve the website.
• Prevent fraud, misuse, unauthorized access and security incidents.
• Comply with legal obligations and enforce applicable terms and policies.
• Send marketing communications only where permitted and provide a way to opt out.

TruSafe does not use contact or support forms to provide medical advice or human-use guidance.

Payments may be processed by third-party payment service providers. TruSafe’s treatment of full payment-card data depends on the implemented checkout architecture and provider relationship. Replace this paragraph with the verified payment-data statement before publication: [TO CONFIRM: PAYMENT PROCESSOR, WHETHER TruSafe STORES FULL CARD DATA, AND APPLICABLE PROVIDER PRIVACY LINK].

We may disclose information to service providers that perform functions on our behalf, such as website hosting, authentication, data storage, payment processing, fraud prevention, order fulfillment, delivery, transactional email, analytics and customer support. These providers receive information appropriate to the service they perform and are subject to their applicable obligations.

We may also disclose information when reasonably necessary to comply with law or legal process; protect the rights, safety or security of TruSafe, users or others; investigate misuse or fraud; enforce agreements; or complete a merger, acquisition, financing, reorganization, bankruptcy or transfer of business assets.

TruSafe does not sell or share personal information for cross-context behavioral advertising unless this statement is verified against the actual site configuration: [TO CONFIRM: SALE/SHARING STATUS AND STATE-LAW DISCLOSURE].

Cookies and similar technologies may support sign-in, security, shopping-cart continuity, preferences, site performance and analytics. The categories and controls shown to users must match the technologies actually deployed.

Before publication, identify each non-essential analytics or advertising tool, its purpose, retention and consent requirement: [TO CONFIRM: COOKIE AND TRACKING INVENTORY].

Where required, provide a clear cookie preference control that allows users to accept, reject or change non-essential cookie choices without impairing essential account and checkout functions.

TruSafe retains information for as long as reasonably necessary for the purposes described in this Policy, including account administration, order records, support, security, fraud prevention, dispute resolution and legal compliance. Actual retention periods or criteria must be documented and inserted here before publication: [TO CONFIRM: RETENTION SCHEDULE].

TruSafe uses administrative, technical and organizational safeguards designed to protect information. No website, storage system or transmission method can be guaranteed completely secure. Users are responsible for protecting their account credentials and notifying TruSafe of suspected unauthorized access.

Do not describe encryption, certifications, audits or security standards unless they have been verified for the actual production architecture.

You may update certain account information through available account features or request assistance through Account Support. Marketing emails, if used, must include an unsubscribe method. Transactional messages concerning accounts, applications or orders may continue when necessary to provide the requested service.

Cookie choices may be managed through the site’s cookie controls where available and through browser settings, subject to the effect on essential functionality.

Depending on where you reside and applicable law, you may have rights to request access, correction, deletion or portability of certain personal information, or to opt out of certain sales, sharing, targeted advertising or profiling. These rights are subject to legal exceptions and identity verification.

Submit a privacy request through [TO CONFIRM: PRIVACY REQUEST METHOD]. TruSafe will not discriminate against a person for exercising an applicable privacy right.

Before publication, qualified counsel must confirm which state-specific notices, appeal rights, authorized-agent procedures, financial-incentive disclosures, sensitive-data terms and request metrics apply.

The Services are not directed to children under 13, and TruSafe does not knowingly collect personal information from children under 13. Account and purchasing eligibility is limited as described in the Terms & Conditions. If you believe a child has submitted personal information, contact TruSafe so the matter can be reviewed.

TruSafe’s service territory and any international data-transfer disclosures must reflect actual operations. Before publication, insert the verified statement: [TO CONFIRM: SERVICE TERRITORY, DATA LOCATION AND INTERNATIONAL TRANSFER TERMS].

The website may contain links to third-party sites or services. Their privacy practices are governed by their own notices, and TruSafe is not responsible for those practices.

TruSafe may update this Privacy Policy from time to time. The revised version will be posted with an updated “Last updated” date. When required, TruSafe will provide additional notice or obtain consent.

Questions or requests concerning this Privacy Policy may be submitted through the TruSafe Contact page or through the verified privacy channel below.

Privacy contact: [TO CONFIRM: PRIVACY EMAIL OR REQUEST FORM]

Legal entity: [TO CONFIRM: LEGAL ENTITY NAME]

Mailing address: [TO CONFIRM: PRIVACY NOTICE ADDRESS]