TruSafe account support
Clear answers. Thoughtful support.
Get help with your TruSafe account, an existing order, product documentation, professional access or a technical issue. Choose the topic that best matches your question and our team will route it appropriately.
Non-clinical account and ordering assistance.
Support navigation
How we can help
Start with the right support path.
Selecting a topic helps TruSafe direct your request without unnecessary back-and-forth.
Order Assistance
Questions about order status, confirmation, shipping information or an issue with an order you received.
Account Access
Help signing in, updating account details or resolving access to the private TruSafe storefront.
Product Documentation
Request available product documentation or help locating information associated with a listed research product.
Professional & Wholesale Access
Questions about an application, account status, professional purchasing or approved wholesale access.
Website & Technical Support
Report a checkout, page, sign-in or other technical issue affecting your experience.
A faster resolution
A few details help us help you.
- 01
Use the email connected to your TruSafe account.
- 02
Include your order number when your question concerns an existing order.
- 03
Describe the issue clearly and attach a screenshot when it helps explain a technical problem.
Do not submit medical information, dosing questions or sensitive personal information through this form.
Contact account support
Tell us what you need.
Complete the form below and your request will be routed to the appropriate TruSafe support channel.
Research use only
Support for the purchase—not the use.
TruSafe can assist with accounts, orders, available documentation and website navigation. We do not provide medical advice, dosing information, administration instructions, treatment protocols or guidance for human use.
Products offered by TRUSAFE LABS are intended for research use only and are not intended for human consumption, diagnosis, treatment, cure, or prevention of disease.
Self-service resources
You may find the answer already waiting.
Review common ordering, shipping, documentation and account questions before submitting a request.