Shipping Policy

This Policy applies to orders placed through the TRUSAFE LABS website. By placing an order, you agree to this Policy together with the Terms & Conditions and Return Policy.

TruSafe currently ships to [TO CONFIRM: APPROVED DESTINATIONS]. Availability may vary by destination, product, account type or applicable restriction. TruSafe may decline or cancel an order that cannot be shipped to the submitted address.

Do not imply nationwide, international, P.O. box, APO/FPO or territory shipping until each destination type is verified.

Orders are generally prepared for fulfillment within [TO CONFIRM: PROCESSING WINDOW] after order review and payment authorization. Processing time is separate from carrier transit time.

Orders placed after [TO CONFIRM: CUT-OFF TIME AND TIME ZONE], on weekends or on observed holidays may begin processing on the next applicable business day.

Processing may take longer because of account verification, address questions, order review, payment issues, product availability, severe weather, service interruptions or other circumstances outside normal operations.

Do not publish this section until the processing window, business days, holidays and cut-off rule are verified.

Available shipping methods and charges are displayed during checkout where applicable. TruSafe currently uses [TO CONFIRM: APPROVED CARRIERS AND SERVICES].

Carrier transit estimates begin after the shipment is accepted by the carrier. Processing and transit estimates are not guaranteed delivery dates unless TruSafe expressly provides a written guarantee.

Taxes, duties, remote-area charges or other destination fees, if applicable, are handled as follows: [TO CONFIRM: APPROVED FEE RESPONSIBILITY].

An order confirmation is sent to the email associated with the purchase. When tracking is available, shipment information is sent to that email. Tracking may require time to display the carrier’s first scan.

The buyer is responsible for providing an accessible email address and monitoring order and tracking communications.

The buyer is responsible for entering a complete and accurate recipient name, street address, unit or suite number, city, state and postal code.

To request an address correction, contact Account Support immediately. TruSafe cannot guarantee an address change after an order enters processing or fulfillment. Additional charges resulting from an incorrect, incomplete or redirected address are handled as follows: [TO CONFIRM: ADDRESS-CORRECTION FEE RULE].

Use the carrier tracking record to monitor delivery. The buyer is responsible for providing a location where the shipment can be received securely.

Signature requirements, unattended-delivery rules and delivery-attempt procedures vary by carrier and service. TruSafe’s current signature policy is [TO CONFIRM: SIGNATURE REQUIREMENT].

Title and risk of loss are governed by the approved Terms & Conditions language: [TO CONFIRM: APPROVED TITLE AND RISK-OF-LOSS TERM].

Carrier delays, severe weather, service interruptions, high-volume periods, incorrect addresses and events beyond reasonable control may affect delivery. TruSafe will provide available order information but cannot guarantee a carrier’s performance.

A delay does not automatically qualify an order for a refund, replacement or shipping-fee credit. Any available resolution is determined under the Return Policy and applicable law.

If tracking does not update or a shipment appears delayed, continue to monitor the carrier record and contact Account Support with the order number and tracking details.

If a shipment is marked delivered but cannot be located, check the delivery area, building desk, parcel locker and household or workplace recipients, then contact the carrier and TruSafe Account Support.

The waiting period before TruSafe opens or assists with a carrier claim is [TO CONFIRM: CLAIM WAITING PERIOD]. The buyer may be required to provide information or complete a carrier declaration. A claim does not guarantee a refund or replacement.

Preserve the product, packaging, label and shipping materials. Contact Account Support within [TO CONFIRM: REPORTING WINDOW] of delivery with the order number, a description of the issue and clear photographs where appropriate.

Eligibility for a replacement, refund, credit or other resolution is governed by the Return Policy and applicable law.

If a shipment is refused, unclaimed, returned because of an inaccurate address or otherwise undeliverable, TruSafe will review the circumstances after the package is returned. Reshipment, refund eligibility and additional shipping charges are governed by [TO CONFIRM: APPROVED UNDELIVERABLE-PACKAGE RULE].

Contact Account Support immediately to request a change or cancellation. TruSafe cannot guarantee a change or cancellation after processing or fulfillment begins. Any approved cancellation is governed by the Return Policy.

Keep product labels and order details available. Review applicable product pages and TruSafe resources for available product information, documentation, storage and handling information. Do not add product-specific storage instructions to this Policy unless verified and approved.

Products offered by TRUSAFE LABS are intended for research use only and are not intended for human consumption, diagnosis, treatment, cure, or prevention of disease.

For a shipping issue, submit an Account Support request using the email associated with the order and include the order number.