Shipping information
From confirmation to delivery, clearly explained.
Review the steps that follow a completed TruSafe order, how tracking is shared and what to do if a shipment needs attention.
Shipping availability, timing and fees are shown where applicable during checkout.
Your order journey
A simple path from order to arrival.
- 01
Confirmation
After an order is completed, TruSafe sends an order confirmation to the email associated with the purchase.
- 02
Processing
The order is reviewed and prepared for fulfillment. Processing windows are shown where applicable during checkout.
- 03
Shipment
When tracking is available, shipping details are sent to the order email. The carrier and available service level may depend on the destination and selected option.
- 04
Delivery
Use the tracking information provided to follow the shipment and make arrangements for receipt when needed.
Before you place an order
A few details worth confirming.
Confirm the Shipping Address
Review the recipient name, street address, unit number, city, state and postal code before submitting the order.
Use an Accessible Email
Order confirmation, status and tracking information are sent to the email connected to the purchase.
Review Checkout Details
Available shipping methods, charges and destination restrictions are presented during checkout where applicable.
Tracking and delivery questions
When a shipment needs attention.
Check spam or filtered folders and confirm that the email entered at checkout is correct. If the message is still unavailable, contact Account Support with your name and order number.
Submit an Account Support request immediately. TruSafe cannot promise that an address can be changed after an order has entered processing or fulfillment.
Carrier scans may not appear immediately. Continue to monitor the tracking record and contact Account Support if the shipment remains unchanged beyond the carrier’s expected movement window.
Check the delivery area, building desk, parcel locker and household or workplace recipients. Then contact the carrier and TruSafe Account Support with the order and tracking details.
Preserve the product, packaging and shipping materials. Contact Account Support promptly with the order number, a clear description and photographs where appropriate. Eligibility for a replacement, refund or other resolution is governed by the Return Policy.
Product information
Review the information associated with your order.
Keep the product label and order details available. Consult the applicable product page and TruSafe resources for available product information, documentation, storage and handling information.
Important note
Do not add storage temperatures or handling instructions unless they come from verified product-specific documentation already approved for publication. Always refer to the product page and included documentation for the product in question.
Order support
Have your order number ready.
For order status, tracking, address or delivery questions, contact TruSafe Account Support using the email associated with the order.
Contact account supportProducts offered by TRUSAFE LABS are intended for research use only and are not intended for human consumption, diagnosis, treatment, cure, or prevention of disease.